Collection of your personal information

Bid.Shape.Shake. may collect personal information that you provide to us directly, through our website, through third party platforms, or during the course of providing our services.

The personal information we may collect includes:

(a) your name, business name, position title and contact details;

(b) your phone number, email address, postal address and billing details;

(c) information you submit through enquiry forms, booking forms, downloads, surveys, questionnaires, client onboarding forms or consultation forms;

(d) information about your business, project, tender, proposal, capability statement, brand, website, service requirements or commercial objectives;

(e) payment and transaction information, noting that payment card details may be processed by third party payment providers and may not be stored directly by us;

(f) communications between you and Bid.Shape.Shake., including emails, meeting notes, call notes, messages, feedback and support requests;

(g) testimonials, reviews, survey responses or other content you provide to us;

(h) marketing preferences, subscription details and interactions with our email content or resources; and

(i) technical and website usage information, including browser type, device type, operating system, IP address, referring website, pages viewed, time spent on the website and interactions with forms, links, cookies, pixels or analytics tools.

We may also collect any other personal information you provide to us while interacting with our website, business, team, services or platforms.

How we collect your personal information

Bid.Shape.Shake. may collect personal information when you:

(a) visit or use bidshapeshake.com.au;

(b) complete an enquiry form, booking form, subscription form, download form, contact form or client questionnaire;

(c) book a consultation, meeting, strategy session, workshop or service;

(d) purchase a product, service, course, workshop, resource or consulting package;

(e) communicate with us by email, phone, video call, social media, messaging platform or in person;

(f) provide information as part of a tender, proposal, capability statement, brand, website, content, training or consulting engagement;

(g) subscribe to a newsletter, mailing list, resource, waitlist or marketing communication;

(h) interact with our advertising, social media, website content, email marketing or downloadable resources;

(i) provide feedback, testimonials, survey responses or reviews; or

(j) otherwise deal with Bid.Shape.Shake. in the course of our business.

We may also receive personal information from third parties, including referral partners, clients, contractors, consultants, software platforms, payment providers, booking systems, analytics tools, advertising platforms, publicly available sources and other service providers.

If we receive personal information from a third party, we will handle it in accordance with this Privacy Policy.

Use of your personal information

Bid.Shape.Shake. may use your personal information to:

(a) respond to your enquiries and communications;

(b) provide information, updates, products, resources and services;

(c) assess whether our services are suitable for your business or project;

(d) prepare proposals, quotes, scopes of work, invoices, agreements and service documentation;

(e) deliver tender, proposal, capability statement, brand, website, content, training, workshop, advisory or consulting services;

(f) manage client relationships, project delivery, communications, reviews and approvals;

(g) process bookings, payments, purchases, subscriptions, invoices and service orders;

(h) send administrative, operational, project-related or service-related communications;

(i) send marketing communications, newsletters, resources, updates, offers or invitations where permitted;

(j) improve our website, services, products, resources, systems, marketing and customer experience;

(k) analyse website traffic, visitor behaviour, campaign performance and business performance;

(l) manage security, fraud prevention, risk, legal claims, insurance matters and business records;

(m) comply with legal, regulatory, accounting, tax, insurance and reporting obligations;

(n) protect our legal rights, commercial interests, intellectual property, confidential information, systems and website; and

(o) carry out any other purpose that is reasonably related to our business and the reason the information was provided.

Bid.Shape.Shake. may contact you by email, phone, SMS, mail, video call, social media, messaging platform or other communication channels.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided or by contacting us directly.

Disclosure of your personal information

Bid.Shape.Shake. may disclose personal information to third parties where reasonably necessary for the operation of our business, delivery of our services, management of our website, compliance with legal obligations, or protection of our rights.

This may include disclosure to:

(a) employees, contractors, consultants, writers, designers, editors, project managers and other team members;

(b) professional advisers, including accountants, lawyers, bookkeepers, insurers and business advisers;

(c) IT providers, website providers, hosting providers, security providers, cloud storage providers and software platforms;

(d) payment processors, booking systems, CRM systems, email marketing platforms, analytics tools and automation tools;

(e) advertising platforms, social media platforms and remarketing providers;

(f) subcontractors, suppliers and service providers who assist us to deliver work to clients;

(g) government bodies, regulators, courts, tribunals, law enforcement agencies or other authorities where required or permitted by law; and

(h) potential purchasers, successors or advisers in connection with a business sale, restructure, merger, transfer or change of control.

We will only disclose personal information to third parties where it is reasonably required, where you have consented, where it is necessary to deliver our services, or where disclosure is permitted or required by law.

Where we disclose personal information to third party service providers, we expect those providers to handle the information securely and only for the purpose for which it was provided.

Overseas disclosure and third party platforms

Bid.Shape.Shake. may use third party software, cloud platforms, analytics tools, payment providers, booking systems, email marketing platforms, advertising platforms and business systems that store or process information outside Australia.

This may include providers located in countries such as the United States, the United Kingdom, the European Union, Canada, New Zealand or other locations where our service providers operate.

By using our website, submitting information to us, purchasing from us or engaging our services, you acknowledge that your personal information may be stored, processed or accessed outside Australia by third party providers.

Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure the information is handled in a way that is consistent with this Privacy Policy and applicable privacy laws.

Security of your personal information

Bid.Shape.Shake. takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We may store personal information in electronic systems, cloud platforms, email accounts, project management systems, accounting systems, CRM systems, website platforms, booking platforms, payment systems, client folders and other business tools used to operate our business.

Security measures may include password protection, access controls, secure cloud storage, restricted access to client files, software security settings, two-factor authentication where available, staff and contractor confidentiality expectations, and reasonable data handling procedures.

While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website, platforms, email accounts or third party systems.

You are responsible for ensuring that any information you send to us is accurate, lawful and appropriate to share.

Retention of personal information

Bid.Shape.Shake. will retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage client relationships, maintain business records, comply with legal obligations, resolve disputes, manage tax and accounting obligations, support insurance requirements and protect our legal and commercial interests.

When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, subject to any legal, accounting, insurance, contractual or business record obligations that require us to retain it.

Accessing and correcting your personal information

You may request access to the personal information we hold about you, subject to exceptions permitted by law.

You may also request that we correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

For security reasons, we may require you to make your request in writing and verify your identity before providing access to or correcting personal information.

We will respond to access and correction requests within a reasonable period.

Bid.Shape.Shake. may charge a reasonable fee for searching for and providing access to personal information where permitted by law.

Website data, cookies, pixels and analytics

When you visit bidshapeshake.com.au, we may collect technical and usage information, including browser type, device type, operating system, IP address, referring website, pages visited, time spent on pages, links clicked, forms started or submitted, and other website interaction data.

Our website may use cookies, pixels, tags and similar technologies. Cookies are small files stored on your device that help websites recognise your browser, remember preferences, understand website usage and improve user experience.

We may use cookies and similar technologies for:

(a) website functionality;

(b) analytics and performance monitoring;

(c) website improvement;

(d) user experience;

(e) marketing and advertising;

(f) retargeting and remarketing;

(g) measuring advertising performance; and

(h) understanding how visitors interact with our content, forms and offers.

Third party services, including analytics providers, advertising platforms, booking systems, payment providers and social media platforms, may use cookies, pixels or similar technologies to collect information about your interaction with our website and other websites.

This may include services such as Google Analytics, Google Ads, Meta, LinkedIn, Squarespace, Acuity, Stripe, PayPal, email marketing platforms, scheduling tools or other similar providers used by Bid.Shape.Shake. from time to time.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline or delete cookies. If you disable cookies, some parts of our website may not function properly.

Marketing communications

Bid.Shape.Shake. may use your personal information to send newsletters, resources, insights, invitations, updates, offers, event information or marketing communications where you have subscribed, requested information, purchased from us, engaged our services, or where we are otherwise permitted to do so.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in the relevant email or contacting us directly.

We may still send you non-marketing communications where required, including service, project, account, payment, legal or administrative communications.

Third party websites

Our website may contain links to third party websites, platforms, booking systems, payment processors, social media pages or other online services that are not owned or controlled by Bid.Shape.Shake.

These links are provided for convenience only and do not constitute sponsorship, endorsement or approval of those websites, platforms or services.

Bid.Shape.Shake. is not responsible for the privacy practices, content, security, policies or conduct of third party websites, platforms or services. We encourage you to read the privacy policies of any third party websites or platforms you visit.

Client information and commercial documents

As part of our services, you may provide us with business information, tender documents, proposal documents, pricing information, staff CVs, project information, strategies, methodologies, business plans, brand information, website content, financial details or other confidential commercial information.

Where this information includes personal information, it will be handled in accordance with this Privacy Policy.

Confidential business information, tender information, proposal documents, commercial information and intellectual property may also be governed by separate client agreements, proposals, terms of service, confidentiality obligations or contractor agreements.

This Privacy Policy does not replace any confidentiality, intellectual property, commercial, payment, scope, liability or service terms that apply to our work with clients.

Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please include your name, contact details and a clear description of your concern.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

Changes to this Privacy Policy

Bid.Shape.Shake. may update this Privacy Policy from time to time. The updated version will be published on bidshapeshake.com.au.

The date of the latest version will be shown at the end of this Privacy Policy.

If you object to this Privacy Policy, you should not access or use our website or provide personal information to us.

Contact us

For privacy-related enquiries, access requests, correction requests or complaints, please contact:

Bid.Shape.Shake.
Email: enquiries@thebidcoordinator.com.au
Website: bidshapeshake.com.au

Last updated: 23 June 2026